{
  "@context": "https://schema.org",
  "@type": "Dataset",
  "name": "Service Level Objectives",
  "dateModified": "2026-06-02T04:06:23.343Z",
  "framework": "Google SRE — multi-window multi-burn-rate",
  "slos": [
    {
      "id": "availability",
      "name": "Availability",
      "objective_pct": 99.95,
      "window": "30d",
      "measured_pct": 99.973,
      "status": "healthy",
      "indicator": "successful_requests / total_requests"
    },
    {
      "id": "latency-p95",
      "name": "Latency P95",
      "objective_ms": 500,
      "window": "30d",
      "measured_ms": 312,
      "status": "healthy",
      "indicator": "histogram_quantile(0.95, agent_request_duration_seconds)"
    },
    {
      "id": "latency-p99",
      "name": "Latency P99",
      "objective_ms": 1500,
      "window": "30d",
      "measured_ms": 982,
      "status": "healthy",
      "indicator": "histogram_quantile(0.99, agent_request_duration_seconds)"
    },
    {
      "id": "error-rate",
      "name": "Error Rate",
      "objective_pct_max": 0.5,
      "window": "30d",
      "measured_pct": 0.027,
      "status": "healthy",
      "indicator": "5xx / total"
    },
    {
      "id": "dsr-sla",
      "name": "DSR Acknowledge ≤72h",
      "objective_pct": 100,
      "window": "30d",
      "measured_pct": 100,
      "status": "healthy"
    },
    {
      "id": "dsr-fulfill",
      "name": "DSR Fulfill ≤30d",
      "objective_pct": 100,
      "window": "90d",
      "measured_pct": 100,
      "status": "healthy"
    },
    {
      "id": "dispute-ttf",
      "name": "Dispute Time-to-First-Response ≤24h",
      "objective_pct": 99,
      "window": "30d",
      "measured_pct": 100,
      "status": "healthy"
    },
    {
      "id": "trust-floor",
      "name": "Trust Score ≥ 90",
      "objective_min": 90,
      "window": "live",
      "measured": 96,
      "status": "healthy"
    }
  ]
}