{
  "@context": "https://schema.org",
  "@type": "Dataset",
  "name": "agent-revops — churn-analytics",
  "dateModified": "2026-06-03T07:49:13.755Z",
  "gross_churn_pct": 5.8,
  "voluntary_pct": 3.2,
  "involuntary_pct": 2.6,
  "top_reasons": [
    "price (28%)",
    "feature-gap (22%)",
    "one-off-need-completed (31%)",
    "competitor (12%)",
    "other (7%)"
  ],
  "ml_model": "XGBoost churn-risk (AUC 0.89)",
  "at_risk_accounts": 184
}