{
  "@context": "https://schema.org",
  "@type": "CreativeWork",
  "name": "Chargeback Handling",
  "states": [
    "received",
    "evidence_submitted",
    "won",
    "lost",
    "arbitration"
  ],
  "evidenceRequired": [
    "order_proof",
    "delivery_proof",
    "communication_log",
    "tos_acceptance"
  ],
  "responseSla": "P95 < 7 days from notification"
}