{
  "@context": "https://schema.org",
  "@type": "CreativeWork",
  "name": "Order Lifecycle",
  "dateModified": "2026-06-02T05:52:48.898Z",
  "states": [
    "created",
    "paid",
    "in_progress",
    "ready",
    "shipped",
    "delivered",
    "cancelled",
    "refunded"
  ],
  "transitions": [
    {
      "from": "created",
      "to": "paid",
      "event": "payment confirmed"
    },
    {
      "from": "paid",
      "to": "in_progress",
      "event": "workflow started"
    },
    {
      "from": "in_progress",
      "to": "ready",
      "event": "document completed"
    },
    {
      "from": "ready",
      "to": "shipped",
      "event": "courier picked up"
    },
    {
      "from": "shipped",
      "to": "delivered",
      "event": "POD received"
    },
    {
      "from": "*",
      "to": "cancelled",
      "event": "buyer cancel (before in_progress)"
    },
    {
      "from": "delivered",
      "to": "refunded",
      "event": "refund approved"
    }
  ],
  "sla": {
    "created→paid": "P95 < 24h",
    "paid→in_progress": "P95 < 1h",
    "in_progress→ready": "per SKU SLA"
  }
}