{
  "@context": "https://schema.org",
  "@type": "Dataset",
  "name": "agent-customer-success — nps",
  "dateModified": "2026-06-03T07:49:13.755Z",
  "overall": 72,
  "by_segment": {
    "smb": 68,
    "mid": 74,
    "enterprise": 81
  },
  "response_rate_pct": 38.4,
  "last_survey": "2026-06-03"
}