{
  "dateModified": "2026-06-02",
  "defaultWindowDays": 14,
  "conditions": [
    "service not delivered",
    "duplicate charge",
    "quote mismatch",
    "SLA credit"
  ],
  "processingTime": "P95 <5 business days",
  "format": "ISO 20022 pain.001 reverse"
}